Refund policy

Return and Refund Policy

As of May 1, 2021, all purchases made online or in-store are subject to a 3% handling and restocking fee.

Applicable during a return or refund required by the customer and for which Pagaie Quebec or its suppliers are not responsible.

The amount of the refund corresponds to the purchase price of the product(s) with taxes, less 3%.

Returned products must have been purchased no more than 15 days prior to the return or exchange.

Contact us at to obtain a return or exchange authorization beforehand, or go to customer service in store.

Products must be in new, unused condition and with the original packaging intact or tags still attached. Proof of purchase is required.

Products for intimate use, single use, gift certificates, demos or even ropes, ropes and other items sold by the meter are final sales. Mustang Survival CO2 cartridge products are also final sales.

Shipping charges are non-refundable.

Special orders are not exchangeable or refundable.

Exchanges can be made free of charge within 15 days of purchase. In the event that a balance is due to the customer after the exchange, a handling and restocking fee of 3% will be charged on this amount. No balance due can be kept in the client's file for later use.

For pre-orders made less than 60 days ago, exchanges or refunds are possible. In the event of a refund, this will be subject to a management and restocking fee of 3% on the amount of the payment made.

For pre-orders made for 60 days or more, exchanges are not possible. Only refunds will be accepted. These will be subject to a handling and restocking fee of 3% on the amount of the payment made.

Applicable during a cancellation requested by the client and for which Pagaie Québec or its suppliers are not responsible. Delays of 120 days or less in delivery are not considered a situation involving the responsibility of Pagaie Québec or its suppliers. For a delay to be considered valid, the expected delivery date must have been indicated to the customer in writing at the time of the pre-order, with the details of the product, by a Pagaie Quebec manager.

Refunds can take up to 10 business days, depending on the payment method used, the issuer or the banking institution.

Note that the warranties of our suppliers apply first and foremost and at all times, without exception. In the event of a problem with a product purchased from us, we can guide you through the steps to have the warranty in force honored. Contact us before initiating your steps if you wish to request our assistance in this regard.

Note that the latex seals of dry and semi-dry garments are never guaranteed.