Reservation, preorder and special order

Policy after August 1st, 2021

For a pre-order of items that have not yet arrived in store, a 15% deposit is required.

Goods purchased by pre-order are fully refundable by gift certificate. Otherwise, refund of deposit is subject to a 3% inventory management, credit and restocking fee. In the event of cancellation and a cash refund is requested, we will charge this 3% fee. A full refund by gift certificate is possible.

For all the details, see our section on returns and refunds.

For a pre-order, Pagaie Québec cannot guarantee or be held responsible for delays by manufacturers in the delivery of goods.

We also reserve the right to limit pre-order quantities.

Items in inventory purchased in the same order and which must be delivered will be sent in a single shipment. If a pre-order item is included in the order, it will be shipped when it arrives unless you pay the current rate for the various deliveries.

For a special order of specific items, a payment of 50% of the price of the product before taxes is required at the time of the order. Special orders are non-refundable or exchangeable.

Pre-ordered products must be collected within a maximum of 15 days of arrival in store, unless otherwise authorized by one of the store managers.

No reservation or layaway of product is accepted.